Cookie notice
This notice talks about the cookies and similar tracking technologies that we use across the websites we operate and all the services we provide to you.
Last updated: 11 January 2025
What cookies/tracking technologies do we use?
A cookie is a small text file that’s placed on your computer or mobile device when you visit one of our websites. We, and some of our third-party service providers, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).
We also use other tracking technologies like web beacons (sometimes called ‘tracking beacons’ or ‘clear gifs’) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our websites or opened an email that we have sent them.
Why do we use cookies/tracking technologies?
Tracking technologies help us to do awesome things like operate our websites and services, enhance and customise your experience across our websites and services, perform analytics and deliver advertising and marketing that’s relevant to you.
There are also cookies set by third parties across our websites and services. Third-party cookies enable third-party features or functionality to be provided on or through our websites and services, such as interactive content and analytics.
Third-party cookies
Google Analytics uses cookies to help us analyse how our users use our websites and services. Find out more about Google Analytics and how Google uses your data.
Google Firebase use cookies to help us create the software. To create AgentAid we use Google Firebase, Firebase AUthentication, Firestore Database, Firebase Hosting and Firebase App Check. Find out more about Google Firebase and how it uses your data.
Stripe uses cookies to collect infomation for subscriptions and payment processes. Find out more about Stripe and how Stripe uses your data.
How can you control cookies?
You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.
You can manage your cookie settings by following your browser’s instructions.
Here are some links that might be of assistance:
Google Chrome
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=enMicrosoft Internet Explorer
https://support.microsoft.com/en-nz/help/17442/windows-internet-explorer-delete-manage-cookiesMozilla Firefox
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferencesSafari
https://support.apple.com/en-nz/guide/safari/manage-cookies-and-website-data-sfri11471/mac